Introduction
At Stone Concepts, Inc. (“Stone Concepts,” “we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.stoneconcepts.net, request a quote, or otherwise interact with us. By using our website or services, you consent to the practices described below. If you do not agree, please discontinue use of our website.
1. Information We Collect
We collect information in two main ways — information you provide voluntarily and information collected automatically.
a- Information You Provide Voluntarily
When you contact us, request a quote, or interact through our forms, you may provide:
- Name
- Email address
- Phone number
- Mailing address
- Project details (such as job site address or material preferences)
- Any additional information included in your messages or requests
Providing this information is voluntary, though certain features (like quote requests) may require it. We may also receive limited information about you from trusted partners, referral sources, or social media interactions.
b- Information Collected Automatically
When you visit our site, our servers may automatically collect “log data,” including your IP address, browser type, device information, pages visited, timestamps, and usage statistics. This helps us understand site performance and improve your experience.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Responding to inquiries and requests
- Scheduling consultations or site visits
- Improving our website, services, and customer experience
- Sending updates, promotions, or offers (if you have opted in)
- Detecting, preventing, or addressing fraud or security issues
You may opt out of promotional communications at any time by following the unsubscribe link included in our emails or by contacting us directly.
3. How We Share Your Information
We do not sell your personal information. We may share it only as needed with service providers, business partners, legal authorities, or in business transfers. Aggregated, non-identifiable data may also be shared for analytics or research.
4. International Data Transfers
If your information is transferred outside your country (for example, to a service provider located abroad), we take appropriate safeguards such as standard contractual clauses to ensure equivalent protection.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain session status, recognize returning users, analyze site usage, and deliver personalized content. You can disable cookies via browser settings, though some features may be affected. A cookie banner may appear on your first visit to manage preferences.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described above or comply with legal obligations. For example, quote requests and project communications are typically retained for up to three years.
7. Children’s Privacy
Our website is not directed at children under 13. We do not knowingly collect personal data from children. If we discover that a child has submitted information, we will delete it promptly (in compliance with COPPA).
8. Data Security
We use commercially reasonable technical, administrative, and physical safeguards — including encryption, secure servers, and access controls — to protect your personal data. If a breach occurs, we will notify affected individuals and authorities as required by law.
9. Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your data. To exercise these rights, please contact us (see Section 13). We may verify your identity before fulfilling requests and will respond within 30 days.
10. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our business practices or applicable laws. The revised version will be posted on this page with a new “Last Updated” date.
11. Third-Party Links
Our website may contain links to external sites (e.g., suppliers, partners, or social media). We are not responsible for their content or data practices. Please review their privacy policies before providing information.
12. Limitation of Liability
While we take reasonable precautions to protect your personal data, we cannot guarantee absolute security and are not responsible for incidents beyond our control, to the extent permitted by law.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact us:
- Company: Stone Concepts, Inc.
- Address: 10 Technology Dr, Hudson, MA 01749
- Email: bill@stoneconcepts.net
- Phone: (978) 568-1911
- Website: www.stoneconcepts.net